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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up window will open. It comprises elaborate info about all the actions that you can perform on the page in question. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a vast assortment of how-to video clips illustrating how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you searching for, have a gaze at our extensive Frequently Asked Questions database, which comprises questions asked by real people and provides real solutions. We frequently "revamp" our Frequently Asked Questions database with new entries in an attempt to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can get in touch with our excellent team of tech support engineers available 24x7x365 and eager to help you with any query. Each trouble ticket you send will be responded to in less than one hour (the average trouble ticket response time is about 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 254701

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com